Good morning folks, I've been looking into the proper way to modify OOtB emails with ITSM 7. Specifically, I want to add some additional fields to the emails that aren't sent by default.
I tried going into SYS:Form Field Selection and added a variable, for example Phone Number, from the Incident form by putting in the same information as the fields that come out of the box. So theoretically, I should have a variable in the Menu Value 2 field called #Phone Number#. However, when I add that field to the email that I want to send out, it still shows up as #Phone Number#. Is there any reason this wouldn't work? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
