I have wondered why the mid-tier doesn't pick up the OS date, time, and time zone data automatically. It seems like there are java pieces that do that which could be easily incorporated into the Midtier. This would actually make it function more like the desktop client. Then the time zone could be over ridden with Preference Server settings as noted by L. J. Head. Dave ________________________________
From: Jase Brandon [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 21, 2007 12:26 PM To: Shellman, David Subject: FW: Mid-Tier $TIMESTAMP$ Question Hi Dave, Yep, the OS on the mid-tier server is in Tacoma, WA. I somehow thought that the Remedy would look at my OS time on my pc and adjust for time zones, like it does in the client. Guess not, eh? :) Thanks for your response and your help, :) Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, August 21, 2007 11:18 AM To: [email protected] Subject: Re: Mid-Tier $TIMESTAMP$ Question ** Jase, What's the time zone setting for the OS on the mid-tier server? I'm guessing that it's set up as Pacific Standard Time. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Tuesday, August 21, 2007 12:15 PM To: [email protected] Subject: Mid-Tier $TIMESTAMP$ Question ** Hello Listers, ARServer 7.0.01 HelpDesk 6.0 I just noticied a weird anomaly regarding our Mid-Tier. 1) User creates a HD Case from website using the mid-tier. 2) Case worklog is updated from client in Central Standard Time. Case Worklog shows correct CST $TIMESTAMP$ in worklog. 3) User views the worklog update from website/mid-tier, but $TIMESTAMP$ on the mid-tier worklog shows what appears to be Pacific Standard Time, -2 Hours. Has anyone else seen this? I looked all over the mid-tier for some type of time zone configuration setting, etc. I thought the mid-tier would look at the client time on the user's pc and update accordingly. Thanks in Advance, Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
