Hi,
We are just about to go live on ITSM7. We think of Operational as "what we do" and arrange them as follows: 1) Fixing errors 2) Applications 3) Local Client 1) Fixing errors 2) Applications 3) Server 1) Fixing errors 2) Applications 3) Metaframe 1) Fixing errors 2) Workstation 3) Portable 1) Fixing errors 2) Workstation 3) Desktop 1) Fixing errors 2) Workstation 3) Thin Client 1) User administration 2) User 3) Add 1) User administration 2) User 3) Modify 1) User administration 2) User 3) Delete 1) User administration 2) Access 3) Application 1) User administration 2) Access 3) Password 1) User administration 2) Access 3) File share Office products and ERP systems are set in the Product categorization. We have also used the alias function quite frequently so that you can type inn "Travel Invoice" and still get the program "Current Time". We are also using Alias as smart codes (similar to a grocery PLU-system) so save the Servicedesk from typing too much. CI is related either via the Customer tab, or the Relationship tab. Regars, Runar ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: 22. august 2007 18:49 To: [email protected] Subject: Re: Operational Categorizations ** I did misquote myself on the Cats - Tier 2 would be "Software" and Tier 3 would be "Laptop". The CI would be the specific laptop, and the product cat would show the software. Keeping the Tiers generic keeps them short and flexible and easy to maintain, too. Rick On 8/22/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: ** The problem is that in what appears to be the new "recommended" way, Install would be Operational Categorization Tier 1, Microsoft Project would be the Product Name, and your laptop would be a CI that is related to the ticket. I agree with you though, I prefer the old way better. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
