Could a server restart be needed when changing the template, so its re-read by the plug-in?
And Rick your correct about the logging. hbr On 8/23/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** I know that it's rather tedious, but I would try turning on the > workflow logs and submitting a request that ends up in the Console, and then > track through each workflow object that managed data to/from each of their > related forms to ensure that I fully understand the entire process and that > I understand each of the places that the fields already in the Console are > populated from. Then I could ensure that my new field IDs track > accordingly. > > The new ITSM subsystems like this one are so new and so convoluted that > this is often the only way to get it right without hacking one's way through > the dense underbrush of code. > > Rick > > On 8/23/07, Howard Richter <[EMAIL PROTECTED]> wrote: > > > > ** Scott, > > > > I tried that and received this error when I opened the overview console > > > > ARERR [311] Error:ARGetListEntryWithFields - Field ID is not related to > > this form > > > > Howard > > > > > > On 8/23/07, Scott Parrish <[EMAIL PROTECTED] > wrote: > > > > > > ** > > > > > > Howard, > > > > > > Copy the Next Target Date field from the HelpDesk form into the SHR > > > :ARDBC_OverviewConsoleTemplate (if it doesn't already exist there, > > > which I don't think it does). Next, open the SHR :ARDBC_OverviewConsole > > > form and add the Next Target Date field to that form (It should now be > > > available since you added it to the template form). Now, go into the User > > > Tool and open the SHR:ARDBCFields form and add the field mapping for > > > the Next Target Date. Lastly, add the Next Target Date field to the > > > Overview > > > Console table. If I'm not mistaken, that should do it! > > > > > > Scott Parrish > > > IT Prophets, LLC > > > (770) 653-5203 > > > http://www.itprophets.com > > > > > > ------------------------------ > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > > > *Sent:* Thursday, August 23, 2007 10:09 AM > > > *To:* [email protected] > > > *Subject:* Need to add field a to the Overview Console Assigned work > > > table > > > > > > ** > > > > > > Good morning all, > > > > > > I need your help. I need to add a field from the HD:Help Desk form > > > from the SLM tab 'Next Target Date') to the Overview Console Assigned work > > > table. > > > > > > I know that the Overview Console is feed from the "Assigend work > > > table" is feed from the SHR:ARDBC_OverviewConsole form, but I remember > > > seeing something on the arlist that it takes more then just adding the > > > field > > > there. > > > > > > Could some kind person, point me to a doc or give me directions (and > > > be nice) on how to push data from the HD:Help Desk to the OverviewConsole? > > > > > > As always thanks, > > > -- > > > Howard Richter > > > > > > Remedy ServiceDesk Manager > > > CedarCrestone Managed Services Center > > > > > > [EMAIL PROTECTED] > > > > > __20060125_______________________This posting was submitted with HTML in > it___ > -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
