I would like to see this too :) We attempted the same thing but was not successful. Ron Suwanski Remedy Administrator / Developer DeVry Inc. Phone 630-472-2209 Fax 630-382-2917 [EMAIL PROTECTED] <blocked::mailto:[EMAIL PROTECTED]>
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Saturday, August 25, 2007 4:16 PM To: [email protected] Subject: Re: CISCO IVR interface to ARS ** Doug, We are trying to do screen pops with our VOIP system through Apropos and we couldn't get it to work with the Remedy Macro. Can you provide the actual command and macro you are passing to the Remedy Macro? I went as far as going to BMC and they said it wouldn't work because it's a bug with remedymacro. I'm also on 6.3 patch 19. I'm dying to get this to work. Thanks Steve Windows 2003 ARSystem 6.3 Patch 19 Mid-Tier 6.3 Patch 20 HelpDesk 6.3 Oracle 10gR1 On 8/24/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: ** Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3 (real Simple) Cisco invokes a Remedy Macro - that opens the Request form in a new mode, passes the "employee id" which performs a lookup. Doug Tanner ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown Sent: Thursday, August 23, 2007 5:13 PM To: [email protected] Subject: CISCO IVR interface to ARS ** We are in the process of going to a Voip phone system and integrating the CISCO IVR platform with our ARS 6.3 custom call center application. (currently we are using very old Edify with an analog ROLM solution) Has anyone interfaced ARS to the CISCO IVR software ? Steve [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
