Steve,
Contact me off list [EMAIL PROTECTED]
1. The function to call the macro happens within the
Cisco Application, the users are logged into the Remedy user tool and
the Cisco application
Doug
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray
Sent: Saturday, August 25, 2007 5:16 PM
To: [email protected]
Subject: Re: CISCO IVR interface to ARS
** Doug,
We are trying to do screen pops with our VOIP system through Apropos
and we couldn't get it to work with the Remedy Macro. Can you provide
the actual command and macro you are passing to the Remedy Macro? I went
as far as going to BMC and they said it wouldn't work because it's a bug
with remedymacro. I'm also on 6.3 patch 19. I'm dying to get this to
work.
Thanks
Steve
Windows 2003
ARSystem 6.3 Patch 19
Mid-Tier 6.3 Patch 20
HelpDesk 6.3
Oracle 10gR1
On 8/24/07, Tanner, Doug <[EMAIL PROTECTED]> wrote:
**
Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3
(real Simple) Cisco invokes a Remedy Macro - that opens the Request form
in a new mode, passes the "employee id" which performs a lookup.
Doug Tanner
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown
Sent: Thursday, August 23, 2007 5:13 PM
To: [email protected]
Subject: CISCO IVR interface to ARS
** We are in the process of going to a Voip phone system and
integrating the
CISCO IVR platform with our ARS 6.3 custom call center application.
(currently we are using very old Edify with an analog ROLM solution)
Has anyone interfaced ARS to the CISCO IVR software ?
Steve
[EMAIL PROTECTED]
__20060125_______________________This posting was submitted with HTML in
it___
DISCLAIMER Important! This message is intended for the above named
person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the
intended recipient of this e-mail and have received it in error, please
immediately notify the sender by return email and then delete it from
your mailbox. This message may be protected by the attorney-client
privilege and/or work product doctrine. Accessing, copying,
disseminating or re-using any of the information contained in this
e-mail by anyone other than the intended recipient is strictly
prohibited. Finally, you should check this email and any attachments for
the presence of viruses, as the sender accepts no liability for any
damage caused by any virus transmitted by this email. Thank you.
__20060125_______________________This posting was submitted with HTML in
it___
__20060125_______________________This posting was submitted with HTML in
it___
DISCLAIMER Important! This message is intended for the above named person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient
of this e-mail and have received it in error, please immediately notify the
sender by return email and then delete it from your mailbox. This message may
be protected by the attorney-client privilege and/or work product doctrine.
Accessing, copying, disseminating or re-using any of the information contained
in this e-mail by anyone other than the intended recipient is strictly
prohibited. Finally, you should check this email and any attachments for the
presence of viruses, as the sender accepts no liability for any damage caused
by any virus transmitted by this email. Thank you.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
