David, BMC offers a web based course ITSM 7.x preparing to Migrate. The course is only $200. I would suggest you take a look at that as well. It will definitely be a new install or migration. I have been involved in several implementations. Each has been very interesting and challenging. Don
Date: Tue, 28 Aug 2007 13:43:45 -0600From: [EMAIL PROTECTED]: ITSM 7.0To: [EMAIL PROTECTED] We are starting a project to implement ITSM 7.0. The first step is to put a project together and as part of this process the Project manager would like to visit/discuss the process with others that have completed a successful implementation of ITSM 7.0. Our current system is a Sun Server running ARSystem 7.00.01 and ITSM 6.0 running against an Linux Oracle 9.2 server. We will be migrating to Windows Servers and MSSQL 2005. We are not as concerned with the hardware migration as the steps to ensure a successful implementation of ITSM 7.0. We would like to talk to anyone who would be willing to share their experiences with our project manager. This is an effort to gain a better understanding of the steps involved to have a successful implementation. Some of the items we would like to discuss are: Should we try an upgrade or treat this like a new product? Should we bring all modules up at the same time or use a phased implementation of Asset, Change, Service Desk, SLM and Flashboards? What training should we have for the programmers and users? What is the role of consultants (if any) in this endeavor? If you have ITSM 7.0 running in production and you have some free time to discuss the your experience please contact me at [EMAIL PROTECTED] Thanks__20060125_______________________This posting was submitted with HTML in it___ _________________________________________________________________ Recharge--play some free games. Win cool prizes too! http://club.live.com/home.aspx?icid=CLUB_wlmailtextlink _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
