David, >> Should we try an upgrade or treat this like a new product? A new prduct, given the architechure, group and role change.
>> Should we bring all modules up at the same time or use a phased implementation of Asset, Change, Service Desk, SLM and Flashboards? I would start with Service Desk and move ahead based on the maturity of my company >> What training should we have for the programmers and users? ITIL (not necessaril BMC) will help guage the awareness within the business. >From product perspective I believe the support should be trained on the applications and the business can be given some tips of how to use the application. >> What is the role of consultants (if any) in this endeavor? Significant. I would recommand both process and Remedy consultants. Thanks, Sachin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
