This is not a patch issue. Just type the name into the field rather than selecting it from the list. You have type the name in just as it appears in the license information sent to you by BMC.
On the other hand, I've had the same problem with the patch download. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Friday, August 31, 2007 8:58 AM To: [email protected] Subject: srms in the licensing file ? I am setting up AR 7.0.1 (I have the latest server patch) with ITSM products, and found that my Admin tool does not have BMC Remedy SR Management listed in its licensing. Assuming this is a patch issue, I went to get the latest client patches from the Heritage area of the support website, and have failed to get an ftp download despite repeated attempts. Has anyone tried to download ARS 7.0.1 p 4 from BMC support site in the last few days and been successful in getting the clients? It keeps timing out at the same spot, and the User tool times out almost as soon as it starts. Anyone else besides me having these issues, either the licensing issue or the FTP download issue? Regards, Louise van Hine KTSL Limited ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
