When I changed from 5.x to 6.3 and got the new license file from Remedy I renamed the existing file, copied in the new file, and then started the server. The Upgraded file from Remedy has both the 5.1 keys and the 6.3 keys in it so it will work on both. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal Sent: Tuesday, September 04, 2007 8:54 AM To: [email protected] Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed ** Hi Howard, The problem is that I'm supposed to upgrade the license through the admin tool but as the server is down, I can proceed anymore with this license upgrade... I'm wondering if I can replace directly the old "arsystem.lic" with the new one ? the new one contain reference to the two sets of license key, so should I remove one of them ? Thanks Regards Pascal ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Tuesday, September 04, 2007 3:21 PM To: [email protected] Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed ** Pascal, If the server is not licensed and you have more then 1k records, which could be causing the error you are seeing I think you need to get that new 6.3 server licensed. Howard On 9/4/07, Tournier, Pascal <[EMAIL PROTECTED]> wrote: ** Hi, I'm currently running Remedy ARS version 5.0 1.0 2 on oracle database 8.1 based on HP UX 11.11. I 've created a new Oracle instance version 9 release 2i and tried to upgr ade R emedy ARS version 6.3 but during the Remedy installation everything was working fine until the script tried to restart the remedy application were I get the following error : Starting /opt/REMEDY/ars/nespolo/bin/armonitor Starting the AR System Server: Tue Sep 4 09:14:15 METDST 2007 (ARNOTE 0) AR Monitor version 6.03.00 started. (ARNOTE 0) AR Monitor started. Action Request System(R) Server Version 6.03.00 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. 390600 : This version of the Action Request System(R) is ready for use or evaluation without p urchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) 390600 : The database is not the expected version (may need to run upgrade program) (ARERR 36) 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Server (pid:7351) died with 65280. Terminating AR System install on signal as user requested ... And now, nothing is working anymore... furthermore it seems that several process are working and he tries to connect to the database , so I get sometimes the following error at the prompt : Cannot establish a network connection to the AR System server (nespolo (0) : RPC: Program not registered) ARERR - 90 AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) (ARNOTE 0) Server (pid:19887) died with 65280. Action Request System(R) AR System Application Command Dispatcher Version 6.03.00 Remedy, a BMC Software company. Copyright (c) 1998 - 2005 BMC Software, Inc. All rights reserved. Thanks Regards Pascal __20060125_______________________This posting was submitted with HTML in it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
