Log into the database and perform the following sql: select dbversion from control;
On 6.03 the result should be 21 -- Jarl On 9/5/07, Tournier, Pascal <[EMAIL PROTECTED]> wrote: > Hi, > > I've been informed by our DB people that the new oracle instance seems > to be correctly configured and running so I have requested to stop the > old instance and have retried a new installation but I still get the > same error... > > ------------------------------------------------------------------------ > --- > Starting the AR System Server: Tue Sep 4 09:14:15 METDST 2007 > > (ARNOTE 0) > AR Monitor version 6.03.00 started. > > (ARNOTE 0) > AR Monitor started. > > Action Request System(R) Server Version 6.03.00 > Remedy, a BMC Software company. > Copyright (c) 1991 - 2005 BMC Software, Inc. > All rights reserved. > > 390600 : This version of the Action Request System(R) is ready for use > or evaluation without purchasing or activating an authorization key. > For unlimited capabilities, contact your sales representative. (ARNOTE > 27) > > 390600 : The database is not the expected version (may need to run > upgrade program) (ARERR 36) > > 390600 : AR System server terminated -- fatal error encountered (ARNOTE > 21) > > (ARNOTE 0) > Unable to receive indication that server is up. > > > (ARNOTE 0) > Server (pid:7351) died with 65280. > > > Terminating AR System install on signal as user requested ... > ------------------------------------------------------------------------ > --- > > Furthermore, as few Remedy process are working I get the following error > message to the console prompt every, let say, 30 mn : > > ------------------------------------------------------------------------ > --- > Cannot establish a network connection to the AR System server (nespolo > (0) : RPC: Program not registered) ARERR - 90 > > AR System Application server terminated -- fatal error encountered > (ARAPPNOTE 4501) > > (ARNOTE 0) > Server (pid:19887) died with 65280. > > > Action Request System(R) AR System Application Command Dispatcher > Version 6.03.00 > Remedy, a BMC Software company. > Copyright (c) 1998 - 2005 BMC Software, Inc. > All rights reserved. > ------------------------------------------------------------------------ > --- > > Any other idea ? > > Regards > Pascal > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Tuesday, September 04, 2007 5:11 PM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > How about stopping the old instance of Oracle and then restarting the > Remedy server. Then check the ARERR log again the way you did before. > If my theory holds up, the error in the log won't be that the database > needs to be upgraded, but rather that the Remedy server can't contact > the database at all. If that's the case, you know the Remedy server is > talking to the old database. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal > Sent: Tuesday, September 04, 2007 10:05 AM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > And how can I proceed to check that this is the case and that Remedy is > still looking at the old instance of Oracle rather than the new one ? > any suggestion on what has to be checked ? > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Tuesday, September 04, 2007 4:54 PM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > Well, to me it clearly sounds like your new instance of Remedy is still > looking at the old instance of Oracle rather than the new one. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal > Sent: Tuesday, September 04, 2007 9:47 AM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > With the new install, I'm not using this remote DB option anymore > because the Remedy server is now on the same machine as Oracle... > > Thanks for your time > Regards > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Tuesday, September 04, 2007 4:28 PM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > OK, in your test you say you used the remote DB option. With the new > install/upgrade that you just did, are you still in that remote DB > configuration, or is the Remedy server now on the same machine as > Oracle? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal > Sent: Tuesday, September 04, 2007 9:22 AM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > What I've done is a Remedy upgrade (not a new install) but instead of > pointing to the old instance, I point to the new one (running oracle 9). > > Before doing that I copied all the view from the old instance to the new > one... the point is that I previously tested this instance, which mean I > installed Remedy version 6.3 on a completely different test server and > used the "Remote database" option and pointed to this new DB instance > and everything was fine.... > > But now I'm blocked and don't know how to proceed.... > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Tuesday, September 04, 2007 4:03 PM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > You mean you did a fresh install of 6.3 (not an upgrade) by pointing to > the new instance of Oracle? You can't do a Remedy upgrade by pointing it > to a new, fresh database instance that doesn't contain an existing > Remedy (arsystem) database. > > It SOUNDS like the new instance of Remedy (6.3) is still looking at the > old 8.1 instance of Oracle, based on the error log. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal > Sent: Tuesday, September 04, 2007 8:58 AM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > Hi, > > I have two separate instance on my Remedy server, I had remedy 5.1.2 > which was connected to the first instance (Oracle 8.1) and I have tried > to upgrade to Remedy ARS version 6.3 by connecting to the second > instance (Oracle 9 release 2i) > > Thanks > Regards > Pascal > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 > CS/SCCE > Sent: Tuesday, September 04, 2007 3:34 PM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > Pascal: > > When you say you created a new instance of Oracle, do you mean you > upgraded the existing instance? Or you literally created a new instance > all together? > > Norm > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter > Sent: Tuesday, September 04, 2007 8:21 AM > To: [email protected] > Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > ** > > Pascal, > > > > If the server is not licensed and you have more then 1k records, which > could be causing the error you are seeing > > > > I think you need to get that new 6.3 server licensed. > > > > Howard > > > > > On 9/4/07, Tournier, Pascal <[EMAIL PROTECTED]> wrote: > > ** > > Hi, > > I'm currently running Remedy ARS version 5.0 1.0 2 on oracle > database 8.1 based on HP UX 11.11. I 've created a new Oracle instance > version 9 release 2i and tried to upgr ade R emedy ARS version 6.3 but > during the Remedy installation everything was working fine until the > script tried to restart the remedy application were I get the following > error : > > Starting /opt/REMEDY/ars/nespolo/bin/armonitor > > Starting the AR System Server: Tue Sep 4 09:14:15 METDST 2007 > > (ARNOTE 0) > > AR Monitor version 6.03.00 started. > > (ARNOTE 0) > > AR Monitor started. > > Action Request System(R) Server Version 6.03.00 > > Remedy, a BMC Software company. > > Copyright (c) 1991 - 2005 BMC Software, Inc. > > All rights reserved. > > 390600 : This version of the Action Request System(R) is ready > for use or evaluation without p urchasing or activating an authorization > key. > > For unlimited capabilities, contact your sales representative. > (ARNOTE 27) > > 390600 : The database is not the expected version (may need to > run upgrade program) (ARERR 36) > > 390600 : AR System server terminated -- fatal error encountered > (ARNOTE 21) > > (ARNOTE 0) > > Unable to receive indication that server is up. > > (ARNOTE 0) > > Server (pid:7351) died with 65280. > > Terminating AR System install on signal as user requested ... > > > > And now, nothing is working anymore... furthermore it seems > that several process are working and he tries to connect to the database > , so I get sometimes the following error at the prompt : > > > > Cannot establish a network connection to the AR System server > (nespolo (0) : RPC: Program not registered) ARERR - 90 > > AR System Application server terminated -- fatal error > encountered (ARAPPNOTE 4501) > > (ARNOTE 0) > > Server (pid:19887) died with 65280. > > Action Request System(R) AR System Application Command > Dispatcher Version 6.03.00 > > Remedy, a BMC Software company. > > Copyright (c) 1998 - 2005 BMC Software, Inc. > > All rights reserved. > > > > Thanks > > Regards > > Pascal > > __20060125_______________________This posting was submitted with > HTML in it___ > > > > > -- > Howard Richter > > Remedy ServiceDesk Manager > CedarCrestone Managed Services Center > > [EMAIL PROTECTED] __20060125_______________________This > posting was submitted with HTML in it___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
