Yes, this is a bit tricky. The displayed status reason is actually: z1D_Status_Reason (1000000881) which has a menu attached. Put the menu item you want added in the menu. Next, find Status_Reason_Hidden (1000000150) and add the IDENTICAL menu item to the menu attributes. There is workflow that compares the values and only lets to save if there is a match. Interesting way to prevent users from typing anything they want ...
John ----- Original Message ---- From: Rami S Ayoub <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, September 4, 2007 3:00:53 PM Subject: Re: Status Reason - Service Desk ** ** Yeah, The Status Reason field requires a value when the status is either pending or resolved. Select the status reason from menu , yeah i'm talking about Incident Management -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brandi Barbour Sent: Tuesday, September 04, 2007 9:39 PM To: [email protected] Subject: Re: Status Reason - Service Desk Yes. You add it through SYS:Status Reason Menu Items form. Are you getting an error? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Tuesday, September 04, 2007 2:46 PM To: [email protected] Subject: Status Reason - Service Desk ** ** Hi List, Does any one trying to add new Status Reason to the Service Desk 7x Regards, Rami __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________________ Fussy? Opinionated? Impossible to please? Perfect. Join Yahoo!'s user panel and lay it on us. http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
