Robert, By any chance is your v6.3 patch 20 ARS server on Solaris?
Since some people are reporting success with these combinations... I wonder if there were multiple versions of the v6.3 patch 20 ARS server without changing the patch number. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/6/07, Kern, Robert SBA <[EMAIL PROTECTED]> wrote: > ** > > > Not tried with Mid-Tier Carey, but I've tried connecting with the 7.1 user > client to a 6.3p20 server and authentication failed. > > Next step was then to simply de-install the client. > > With best regards, > Robert Kern > > Siemens VDO Automotive AG > SV IO IT BO ST > Sodener Strasse 9 > 65824 Schwalbach, Germany > Tel.: +49 (6196) 87-2546 > Fax.: +49 (6196) 8779-2546 > Mobile: +49 (170) 8522-515 > mailto:[EMAIL PROTECTED] > www.siemensvdo.com > > Siemens VDO Automotive AG: Chairman of the Supervisory Board: Hermann > Requardt; Managing Board: Wolfgang Dehen, Chairman, President and Chief > Executive Officer; Klaus Egger, Helmut Matschi, Reinhard Pinzer; Registered > office: Regensburg, Germany; Commercial registry: Regensburg, HRB 10510 > > Important notice: This e-mail and any attachment thereof contains corporate > proprietary information. If you have received it by mistake, please notify > us immediately by reply e-mail and delete this e-mail and its attachments > from your system. Thank you. > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Thursday, September 06, 2007 2:28 PM > To: [email protected] > Subject: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems? > > All, > > Does anyone know of any issues with an ARS v6.3 patch 20 ARS server > and the v7.1 Mid-tier? After a few hours of playing (fighting) with > it... it appears that the Mid-Tier just will not authenticate against > that patch level of the ARS server. (Well for me it will not and I > have tried two Mid-Tier installs on separate hosts.) > > What I am seeing is the following: > " > Sep 6, 2007 8:13:24 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) > com.remedy.arsys.goat.GoatException <init> Throw > ARException - ERROR > (623): Authentication failed; ERROR (623): Authentication failed; > Sep 6, 2007 8:13:24 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) > com.remedy.arsys.goat.GoatException <init> Throw Error - > 9217 > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.DefaultAuthenticator > redirectToLogin > DefaultAuthenticator.redirectToLogin: url=/arsys/home > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.LoginServlet doThePost > LoginServlet: Caught > status 9388 > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) > com.remedy.arsys.goat.GoatException <init> Throw Error - > 9388 > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.LoginServlet doLogin LoginServlet: > Authentication status: 8 > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.LoginServlet authenticate > LoginServlet: > Authentication exception: ERROR (623): Authentication failed; > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.LoginServlet authenticate > LoginServlet: > Authenticating "USER_removed" against server "ARSServer_Removed" > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.DefaultAuthenticator > getAuthenticatedCredentials DefaultAuthenticator: Using credentials > from login page - "USER_removed" > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.LoginServlet getTargetURL > LoginServlet: > Target URL attribute = /arsys/home > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.LoginServlet doThePost > LoginServlet: > locale=en_US > Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) > com.remedy.arsys.session.LoginServlet doThePost > LoginServlet: > url=https://"web_server_removed"/arsys/servlet/LoginServlet?null > " > > When I point these v7.1 Mid-tier installs to a v7.0.1 (patch 3) ARS > server then they allow the users to authenticate and appear to be > working. Of course the rub is that the production server is v6.3 patch > 20. > > I did not find any thing in the known issues ... but maybe I just have > not found the correct pdf/ppt yet. > > > Does anyone have an explanation for error 9388 means? ( It is not in > the v7.1 error guide. GRRRRRR.) > > > BTW: > We really want support for Safari on the client end but I do not see > it in the compatibility matrix. > > Oh.. now I see why it is not in the compatibility matrix... > > Ref: > http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=480&externalID=2053&attachID=389706 > WhatsNewARS7_1-CMDB2_1-AIE7_1.ppt ( Slide 21 ) > " > Safari 3.0 support > Not supported until Mac OSX 10.5 is released > " > > Ugh.... now I have to go explain that to my director that he may have > to upgrade his OS to be able to use Safari with Remedy. And that will > only be useful after we figure out why the mid-tier client appears to > not work with our v6.3 ARS server. (Sigh) I guess I have some time > before the new Mac OS is released to figure this problem out. > > ( To bad this Safari information could not have been a note, or > referenced in the compatibility matrix. The reference was to hard to > find. ) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" __20060125_______________________This posting > was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
