There are known limitations in what you are trying to implement, as we ran into this as well.
Earlier this year, we had a long thread concerning this subject... Search the archives for subject "Implementation Q> ITSM 7 and "Shared People" as 'Generic Contact' Company" OOB you will have to make some code-level-changes unfortunately. We do have it working, but I still am not 100% "happy" with how we achieved it. HTH Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, September 11, 2007 4:38 AM To: [email protected] Subject: Re: ITSM 7 and muti tenancy ** Each people record on the Login/Access Details tab has a table field called Access Restrictions. This is where you set each persons permissions to not see specific companies. Initially all Support personnel can see all companies and you restrict which ones they cannot see. -----Original Message----- From: Steve Burke <[EMAIL PROTECTED]> To: [email protected] Sent: Tue, 11 Sep 2007 5:35 am Subject: ITSM 7 and muti tenancy Hi We have just inplemented ITSM V7.01 with the main advantage being the muti tenancy only to find out that we cannot have the same userid across companies The problem is we are a large organisation with over 100000 clients and we intended to use the muti company for HR, IT and facilities etc supporting the same client base. The data needs to be segregated due to HR confidentiality etc. Has anyone else encountered this issue and what was the work around Steve Bullock ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" ________________________________ size=2 width="100%" align=center> Email and AIM finally together. You've gotta check out free AOL Mail <http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm?nc id=AOLAOF00020000000970> ! __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
