The multi tenancy works well wrt ITSP v/s ITSM, where multiple companies can be "customers" and the operating company manages their ITI.
Thanks, Sachin Salvi On 9/11/07, Robert Molenda <[EMAIL PROTECTED]> wrote: > > ** > > There are known limitations in what you are trying to implement, as we ran > into this as well. > > > > Earlier this year, we had a long thread concerning this subject… > > > > Search the archives for subject "Implementation Q> ITSM 7 and "Shared > People" as 'Generic Contact' Company" > > > > OOB you will have to make some code-level-changes unfortunately. > > > > We do have it working, but I still am not 100% "happy" with how we > achieved it. > > > > HTH > > > > *Thanks-n-advance*; > > *HDT Platform Incident / Problem Manager & Architect* > Robert Molenda > *IT OS PA* > Tel: +1 408 503 2701 > Fax: +1 408 503 2912 > Mobile: +1 408 472 8097 > [EMAIL PROTECTED] > > Quality begins with your actions. > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Roger Justice > *Sent:* Tuesday, September 11, 2007 4:38 AM > *To:* [email protected] > *Subject:* Re: ITSM 7 and muti tenancy > > > > ** Each people record on the Login/Access Details tab has a table field > called Access Restrictions. This is where you set each persons permissions > to not see specific companies. Initially all Support personnel can see all > companies and you restrict which ones they cannot see. > > > -----Original Message----- > From: Steve Burke <[EMAIL PROTECTED]> > To: [email protected] > Sent: Tue, 11 Sep 2007 5:35 am > Subject: ITSM 7 and muti tenancy > > Hi > > > > We have just inplemented ITSM V7.01 with the main advantage being the > > muti tenancy only to find out that we cannot have the same userid > > across companies > > > > The problem is we are a large organisation with over 100000 clients > > and we intended to use the muti company for HR, IT and facilities etc > > supporting the same client base. > > > > The data needs to be segregated due to HR confidentiality etc. > > > > Has anyone else encountered this issue and what was the work around > > > > Steve Bullock > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > > Answers Are" > > ------------------------------ > size=2 width="100%" align=center> > > Email and AIM finally together. You've gotta check out free AOL > Mail<http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm?ncid=AOLAOF00020000000970> > ! > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > -- Thanks, Sachin Salvi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
