Thank you it worked

John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120


                                                                           
             "Clements, Paul"                                              
             <[EMAIL PROTECTED]                                             
             D.GLASGOW.GOV.UK>                                          To 
             Sent by: "Action          [email protected]                 
             Request System                                             cc 
             discussion                                                    
             list(ARSList)"                                        Subject 
             <[EMAIL PROTECTED]         Re: Stopping an Escalation with out 
             ORG>                      bouncing the server                 
                                                                           
                                                                           
             09/12/2007 10:30                                              
             AM                                                            
                                                                           
                                                                           
             Please respond to                                             
             [EMAIL PROTECTED]                                             
                    RG                                                     
                                                                           
                                                                           




**
Hi,

Go into the Admin tool and do the following:

   ·         Server Information
   ·         Configuration
   ·         Check ‘Disable Escalations’ (Stops current escalations thread)
   ·         Apply
   ·         Uncheck ‘Disable Escalations’ (Starts new escalations thread)
   ·         Apply


This should work J


Cheers,


Paul Clements
IT Professional Officer
Glasgow City Council
Centenary House
100 Morrison Street
Glasgow G5 8LN


Phone: 0141 418 1332
Email:  [EMAIL PROTECTED]
Web: www.glasgow.gov.uk
      -----Original Message-----
      From: Action Request System discussion list(ARSList)
      [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
      Sent: 12 September 2007 15:19
      To: [email protected]
      Subject: Stopping an Escalation with out bouncing the server

      **
      I need to stop an escalation that is currently running on UNIX server
      6.3 latest patch with out bouncing the server and effecting current
      logged on users.  Is this possible?


      John Atherly
      American Power Conversion
      [EMAIL PROTECTED]
      401-789-5735 Ext. 2120
      1-800-788-2208 Ext. 2120 __20060125_______________________This
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