John, my .02 cents ... That is interesting! While ITSM7 seems to dominate current list discussions there are alternatives. Our ESS @ Work suite allows our customers to replicate their defined business processes in a solution that is far superior to current offerings that ITSM7 present. If your customer is on a previous version and they "can't get there from here" then the least path of resistance is to not change the solution but rather force the client to change business practices? I personally think this is a cart load of crap and believe that there are many on this list that tend to agree. We are ITIL verified, and will soon will be ITIL ver3. verified. While an ITIL solution gives your customers a "roadmap" of standardized best practices it should not force those customers to adopt a solution that changes the business practices of that customer. Interesting to note, deployment of our solution ALWAYS includes a comprehensive data dictionary. Regards...Gidd
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Thursday, September 13, 2007 7:58 AM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** I think that there are a couple of problems here. My clients do not want customizations to the ITSM 7 suite. In fact, there are largely forbiding it and are trying to change business process around the ITSM suite. Second, they was the ITIL compliant stamp. They are purchasing hte Remedy ITSM 7 product to get ITIL compliance, even if their business or business process are poorly model in the tool, thus the eventual customizations. I do not think that there are many new remedy developer/admins that are going to decode the suite easily or effectively. John ----- Original Message ---- From: Jim Fox <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, September 13, 2007 10:42:51 AM Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Right, why do so many people keep missing this point. Anybody think Linux is eating Microsoft's lunch yet (as predicted)? Fluxman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: 09/13/2007 10:15 AM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Mark my words--Microsoft will emerge as the winner of this battle. They have too much going for them in "traditional" network settings. Specifically, they are the makers of SMS and Active Directory. Integrating with those products--which largely exist on most networks already--will be a piece of cake. The integration will be seamless. It will be a "no brainer" for large companies to use the Microsoft product. No plug-ins, go-betweens, "integration engines," connectors, data duplicators, third party import tools, vendor forms, etc. to configure and maintain. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, September 13, 2007 8:53 AM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** I've looked into the Microsoft products, and I seriously doubt that they will be able to compete with ITSM. Microsoft's focus is more on monitoring changes than the actual change management process. I suspect that they might end up being ok for server changes, but they won't be able to handle network or code changes (not that ITSM's Change Management works well for programming changes either.) There are small companies out there with ASP and JSP based solutions that can do a lot of the ITSM functions much better than BMC's ITSM suite. The only advantage BMC has going for them, that they are basically throwing away, is the customizability. I doubt that Microsoft's product would ever be as customizable as ITSM is even today after all the changes. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, September 12, 2007 5:21 PM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** <random speculation> It seems like some of the Windows-based Remedy ARS folks are honing their .NET skills, which will help them if their organizations move from Remedy to Microsoft System Center Service Manager once it becomes a mature piece of their System Center suite. I suspect that a lot of IT managers will take a serious look at the cost comparison in a couple of years, once all of the System Center (2007/8 versions of SMS 2003, etc.) are well established in their infrastructures; I know ours will. At that point, the BMC push to packaged apps over custom (or reasonably customizable) apps may begin to hurt them, as comparable packaged solutions with local extensibility begin to compete at lower price points. ARS admins will have been reduced to tiptoeing around the fringe of the dark (and dangerous) bowels of ITSM, and be less able to deliver the kind of deep adaptations to our environments that were the strength of the platform in the past. </random speculation> On a more serious note, I would do almost anything to get my hands on an honest-to-gosh, working version of MasterARSuite for ARS 7.1, even if all they did was update the old one to recognize the new definitions and programming features. It was by far the best diagnostic and troubleshooting tool I ever had, and made it much easier to judge the implications of any proposed customizations - which today are more of a "trial, error, log, fix, and try again" process. And that is just nibbling around the fringes of ITSM 7. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center P.S. No tarring or feathering, please - I'm just speculating since this thread has degenerated enough to leave us writhing in ancient petroleum-based substances. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Wednesday, September 12, 2007 4:45 PM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. Ahh the tar pits aren't so bad once you get used to the heat. :) Ben Cantatore Remedy Administrator Avon (914) 935-2946 __20060125_______________________This posting was submitted with HTML in it___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" _____ Shape Yahoo! in your own image. 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