Hello List,
I have a .Net application which sends an e-mail template once the Customers (who do not have access to remedy) complete the Survey to E-mail Engine. I am using a submit action in the template. Is there a way to put in a qualification in the submit template that will see if the Request ID for the ticket exists and if it does then only it will push in the values? Or is there a workflow I can create to get the same result. I asked the Support and they informed me that the submit action does not have any such capability. Right now the problem I am facing is, I am sending the Request ID for the ticket but if someone changes the Request ID, it will still submit the survey to the survey form, which is scary. Please advise. Thanks! Manjari _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
