Manjari,
One approach to accomplish your goal is with a web application. The email would post to the web app. The web app would lookup the Request ID in Remedy. If the Request ID is valid, then proceed with the submit to the Survey form. If not, then display a message to the user. I use this here with approvals. When someone needs access to an application or server Remedy sends out a chain of approval emails. Each recipient selects either Approve or Deny with optional comments, and then clicks the Submit button (inside the email). The response is captured by an ASP.Net app that updates Remedy. Stephen Remedy Skilled Professional ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Friday, September 14, 2007 8:03 AM To: [email protected] Subject: Can a qualification be included in a Submit template Hello List, I have a .Net application which sends an e-mail template once the Customers (who do not have access to remedy) complete the Survey to E-mail Engine. I am using a submit action in the template. Is there a way to put in a qualification in the submit template that will see if the Request ID for the ticket exists and if it does then only it will push in the values? Or is there a workflow I can create to get the same result. I asked the Support and they informed me that the submit action does not have any such capability. Right now the problem I am facing is, I am sending the Request ID for the ticket but if someone changes the Request ID, it will still submit the survey to the survey form, which is scary. Please advise. Thanks! Manjari __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
