Susan, We had an issue on this and I conferred with the eMail administrator and apprently there is an option on the SMTP server that can be turned on or off to allow HTML or send mail only in plain text.
Daniel Weise Business Systems Las Vegas Valley Water District On Sep 13, 6:18 pm, Susan Palmer <[EMAIL PROTECTED]> wrote: > Jase, > > There is a nice instruction sheet on the bmcdn called Elegant Email Messages > (Document 53 under Cool Tech Tips under Tips and Techniques). I was going > to email it to you but bmcdn is not accessible right now. That happens alot > ... wonder what they are doing with it! > > It talks about creating a banner specifically. Now I did it this week and > it didn't actually appear on my test emails. I wonder if it has something > to do with what kind of email system sends out the email. Our server sends > out smtp emails, maybe that is a limitation. We use outlook 2003 for > incoming and I know I can open html email. So if anyone knows more about > that I'd appreciate the info. > > I was excited about doing some really nice looking emails so I want to > master this too. > > Good luck, > Susan > > ARS v7.0.1P2 > Oracle 10g > Server Windows 2003 > Email v7.x > > On 9/13/07, Jase Brandon <[EMAIL PROTECTED]> wrote: > > > > > > > > > ** Hello All, > > ArServer 7.0 > > HelpDesk 6.3 > > > I created an email template, but when I create a filter with a notify > > action, in the templates tab, I don't see any templates listed for > > selection. > > I have been reading the email engine manual and it appears I should see > > templates listed on that tab when creating a filter. > > Desired end result is to create a filter that will notify requester on > > resolve of a case. Requirement is for the filter to use an email template > > with our IT logo included in the notification, probably using html. I > > created the template as mentioned above, just can't figure out why the > > template isn't showing up in the "templates" tab on the notify action of the > > filter. > > Wanted to run it by you guys before I spent any more time researching. > > > Thanks in Advance, > > > *Jase* > > DaVita Inc. > > __20060125_______________________This posting was submitted with HTML in > > it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are"- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
