Hello, Are any of you using the ticket identifier format of <year><month><day>-<unique number>? For example, issue 123 for today would be ticket number 20070918-123. I have been a user on a system that used this format, and I appreciate its intuitiveness.
What is required to implement this? Is there simply a format/pattern applied to the request id field? Or is it a bit more involved? I can't seem to find anything about it in the Basic/Advanced guides nor in the ARS archives. _______________________ Paul Blasquez Remedy Developer/Senior Network Engineer Equinix, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
