UNCLASSIFIED

Sounds like it could be an "ODBC Use Underscores" error

Check your Windows Control Panel > Administrative Tools > Data Source
(ODBC) > AR System ODBC Data Source > Configuration
Is the "Use underscores" checked?

Check Remedy > Tools > Options > Advanced
Is the "ODBC Use Underscores" checked?

Which ever you use - underscores Yes or No - must be consistent because
your use of Crystal Reports with Remedy depends on this setting.

Sandra Hennigan

OSD Enterprise Remedy Administrator
Office # 703-602-2525 x251

Apparently, there is nothing that cannot happen today.  Mark Twain

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke
Sent: Wednesday, September 19, 2007 11:20 AM
To: [email protected]
Subject: Crystal Reports problem


Hello everyone,

I made a very simple Crystal Report, that among others shows the groups a
user selected in a table field. While the report works perfectly when I
run it in crystal it fails, when I run it from ARS. I'm still on ARS 6.3.
It 'Failed to open a rowset'. Reduced the report to one field, so that I
can say for sure, that Crystal 9 can't deal with a larg amount of data in
one field. I guess it's the problem of the Remedy ODBC driver. Is there
any driver setting or any way how to transport the groups name into the
report? BTW, the group name are in one field in one record.

Mark

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