IMHO, we need to separate the product (the software) and the (customer) data. What matters here is where/who has access to the customer data. The product itself does not matter that much, or at least not as much as the data.
The software writer owns the product (the software), but they don't own the data, so yes it is a problem. The customer data, besides actual records in databases, also includes IP addresses, server names, configuration settings, etc, etc Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Mayfield, Andy L. Sent: Wed 09/19/07 5:53 PM To: [email protected] Subject: Re: BMC Support The point was that they have the right (as it is their licensed product) to dictate where you get your support. I'm not saying that I like it, or that it's even a good business practice. I'm just saying it's totally inline with capitalism. Now if the government said you MUST use BMC that would be different. Bottom-line is that it's ultimately their property and they have that right. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, September 18, 2007 1:41 PM To: [email protected] Subject: Re: BMC Support ** Yeaaaaaaaaaaaaaa !!!! On 9/18/07, arslist <[EMAIL PROTECTED]> wrote: ** Yes, but they don't tell you which authorized dealership you can go to, and you don't have to ask their permission to change which one you use. ... Daniel ________________________________ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: September 18, 2007 12:37 PM To: [email protected] Subject: Re: BMC Support I've been very lucky in that I've only needed to use the support a couple of times, so I cant really speak about the support issues. I will have to say that IMO their methods are in no way out of line with the principles of capitalism. You cant take your new Ford to the local Chevy dealer for warranty work can you? Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 __ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
