So okay , fine, do they have the right to dictate where you get support? yes.
Does the way they do it make good business sense? Well, if their profit increases yes, if their market share increases, yes. if the latest Gartner Group report puts BMC Remedy almost out of the leaders quadrant and remarks on support and other similar complaints, well then, perhaps not. [yes they were still ahead of everyone else, but almost out of the visionary quadrant?] That being said, I still love the Remedy ARSystem, and even the ITSM suite does deliver functionality (perhaps not as cleanly or simply as it once did, perhaps with some really crappy coding) but it does it. To the End User. Which ain't the Developer, it is the person at the other end. The issue for us as developers is that the software suite that was once considered a framework to build on, BMC now wants to be defined as the end result. Ironic since ITIL is a framework that the ITSM suite supports which would imply flexibility. . Daniel _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: September 19, 2007 6:27 PM To: [email protected] Subject: Re: BMC Support ** Remember, we don't buy software from BMC or other major vendors, we buy licenses to USE the software, under conditions specified by the seller in the EULA. So while you can keep the SW once you stop paying for licenses, if you can't use it, what's the difference between having it and not having it? Rick On 9/19/07, Susan Palmer <[EMAIL PROTECTED]> wrote: ** Andy, But is it their property? There's not a point when I have to give it back, it's not leased. I really feel I'm buying the product when I initially buy the licenses. I pay for the licenses and then I pay for the support separately. I don't see why they have the right to dictate (i.e. dictatorship). Should I be using the term free enterprise as opposed to capitalism? I should be free to find the support enterprise that best suits my company's needs. If I buy a car at one dealership, I can go to another dealership to get service (support). The dealerships have different ownership but they both are authorized sellers (or partners) of the mother company. They don't own my car. They may not want to loose the service $$$$ but then they should have to compete for those $$$$ also by providing the best service. Susan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
