Dear Listers, We are in the process of upgrading to AR System 7.0.1 P2 on a Windows 2003 server.
I upgraded the AR System 6.3.0 P20 to 7.0.1 Patch 2 using the installer. I also upgraded the email engine to 7.0.1 P2 I have configured the email engine identical to our current production instance (process only outgoing email). I have restarted the Email Engine and the AR Server, but the email messages are not going out of the Remedy server. I get the following error in the email message record for the failed message: Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1398) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:489) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:363) at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:212) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) The email configuration is sending emails out of our current environment without any issues. I have not looked at the KB on the support site yet. That is my next step. But I thought I would ask the list before I go to support. Is this an issue with 7.0.1 Patch 2 email engine? Anyone else has seen something similar in their environments? Any ideas/insights anyone of can share on what might be causing this - how to debug this further and what actions to take to solve this issue? Appreciate any input in helping me move forward with this issue. Thanks in advance, -- Shyam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
