> And no, I don't believe that what Norm said (as that's whose statements I addressed my initial post) that "change and cost with no tangible benefit is not worth the cost." His remarks, and I'm paraphrasing, were pretty much, I don't believe there is any benefit to ITIL and until someone proves otherwise I'm not going to be believe it.
That is correct, and it's fair paraphrase of my original statement. Unless you work for the government or for a non-profit, the company you work for exists to make a profit. Period. If an activity does not increase profitability, it should not be done. That's my opinion, of course, but I think it's common sense. I'm also a person who believes the government should be run like a business whenever possible, so the same rules apply. And you are also correct in saying that I do not believe something until someone provides some sort of credible, verifiable evidence to support it. If someone says, "UFOs are visiting the earth," I respond by saying, "You have my attention. I'm intrigued. What's your evidence?" I do NOT believe the claim just because someone said so--especially if the person making the claim is selling something based on the claim. > What I am looking for, in the end, is a little responsibility. You see, I believe that the BMC bashing on this list is probably at an all-time high. (And no, you cannot separate this ITIL argument from BMC as BMC is a huge proponent of ITIL.) Perhaps the level of "BMC bashing" is indicative of something? Perhaps that many of the people on this list don't like their products or don't like the direction the company is going? > If I were someone who needed to make a determination about whether or not to buy the Remedy ITSM suite, and I utilized the list as one of my tools to help make that determination, I would turn and run based on what I've read here concerning ITIL and BMC Support over the last few days. If you don't believe that there are companies who utilize this list for just that reason, you're wrong. I know of more than one company that has done it. I do believe people use this list to make determinations and I'm happy for it! I believe that's a side effect of a little thing called freedom of speech? Finally, when I said Pat is 100% right when he said that change always costs money, how can anybody argue with that? It's common sense! Any change you make costs money. You hope to recoup that cost through a return on investment. That's Business 101. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
