Fascinating thread. Having been in Remedy for the past 9 years, off and on again, I am not really surprised at the advent of an ITIL standard. Pre Version "7" version of Remedy have been driving at the ITIL goals for quite a while. I fact, I would say that the ITIL folks "stole" their ideas from Remedy, but ... Having seen ITSM 7 roll out, in a very large corporation with SARBOX constraints and a mature change management process defined, I think it is a good tool. That company could afford to spend the mega bucks for the tool and its care and feeding, because it supported their need to demonstrate SARBOX compliance. I am currently fielding ITSM 7 for a smaller organization with out a rich change control process. They are adopting the tool because their sup-piers requires ITIL like processes. They purchased ITSM 7 because they felt that it would give them those processes. My inclination was they are wrong, but I have come to see they staff change and adopt more ITIL like processes. Also their supplier has certified that as being ITIL like compliant. This is work mega bucks to them and worth all the pain it took to get there. I think what is important here is that people choose a way of doing business and stick to it. In both of these cases it is IT aligning with the business, because the business told them to do so. Does ITIL save money -- probably not, Does ITIL saving time -- probably not, Does ITIL save energy -- not yet, we are still spinning wheels, Does ITIL make your SOX compliant -- probably not, Does ITIL make sense -- All the executives I have met think so. To me, the complexity of ITSM 7 and all the rules and rigor can be counterproductive. It is definitely very costly. It is also important to remember that ITSM 7 is not a true Remedy/BMC product but a purchased one. Speculating, It was purchased to make the product ITIL compliant, which unfortunately with some tweaking the old one would have been too. We have to like with it until BMC can remove all the bugs and streamline it more. John Rosquist Windward Consulting
----- Original Message ---- From: Scott Parrish <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, September 20, 2007 9:48:42 AM Subject: Re: OT -- Sort Of: Computerworld reports on ITIL No Norm, re-read your post. It begins: 100% correct. Not partially correct, not I agree with you that change costs money Your statement is "100% correct". Which means you back his entire post. Within that post Patrick makes the statements that I allude to below. So again, you have gone beyond skepticism to stating fact and I would like for you to produce the same documentation/case studies as you implore others to provide. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, September 20, 2007 9:22 AM To: [email protected] Subject: Re: OT -- Sort Of: Computerworld reports on ITIL Woah! Hold the phone! You've been fair in quoting me up until this point. > My point is, and I'll state it again, I believe it is irresponsible for people to make statements about something, such as ITIL in this instance, that they have no proof of. Norm stated that he thought Patrick's comments were 100% correct. Patrick's comments were that 1. ITIL doesn't save money 2. ITIL doesn't save time 3. ITIL doesn't save energy 4. ITL doesn't make sense My exact word-for-word statement was this: "And Pat is right--all change costs money at some point in the change process." ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________________ Luggage? GPS? Comic books? Check out fitting gifts for grads at Yahoo! Search http://search.yahoo.com/search?fr=oni_on_mail&p=graduation+gifts&cs=bz _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
