If you're referring to the emails in ITSM 7, I reported this as a bug a few months back. As far as I know, it's still open. The workaround was to insert the non-FQDN URL in the body of the notification, or to set up DNS to allow either to work. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, September 26, 2007 6:10 AM To: [email protected] Subject: Re: Email link configuration ** Hi Eli, Did you ever find out how to fix this problem? We have the exact same problem here. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Sunday, September 23, 2007 6:41 PM To: [email protected] Subject: Email link configuration ** Hey listers, Just a quick question regarding the auto-generated link that is attached to some email messages. When I first built my server my mid-tier was configured withOUT the fqdn of the server. My server properties in the admin tool showed: http://servername/arsys/home. Also, the only server configured in my mid-tier was "servername" without the FQDN. However, every email that went out with a link pointed to "server.domain.com" which, since it wasn't configured in my mid-tier the links wouldn't work. Where else can I check the configured server name? Why is it doing this to me? I need to change my mid-tier server name but whenever I try it breaks the email links because they don't update. Thanks! Eli __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
