Robert, It looks like you had the right idea. I found the following article in the Knowledge Base: http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=&user=public&d=/kms public/KM-000000010775.htm&vg=selfhelp
The problem is virtually identical. Unfortunately the solution is for AR System Server 5.1.2 and we are using 6.03.00. I don't see a JVM Options directory below the version folder. Not sure how to implement the solution. Any thoughts? S O L U T I O N ________________________________ It turned out that they were connecting through a proxy server. Proxy support is implemented by setting the following parameters: One setting required for Admin tool: Set SOFTWARE\\\\Remedy\\\\AR System Administrator\\\\5.1\\\\JVMOptions in the registry to -Dhttp.proxySet=true -Dhttp.proxyHost= -Dhttp.proxyPort= For the Plug-In Server set ARF-Java-VM-Options in ar.conf (ar.cfg for NT) to -Dhttp.proxySet=true -Dhttp.proxyHost= -Dhttp.proxyPort= Could someone send me a registry export for HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\AR System Administrator\6.0 The only requirements are: 1.) You are using AR System Server 6.03.00 2.) You are connecting through a proxy server 3.) You are successfully using Web Services in a filter Set Fields action I'd like to look at the keys to see what I'm missing. Thanks, - Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Thursday, September 27, 2007 12:58 PM To: [email protected] Subject: Re: Can't Load WSDL in Filter Set Fields Action Do you have a PROXY server configured for your browser? There are some web-service settings you might need to tweak... Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Latta Sent: Thursday, September 27, 2007 11:47 AM To: [email protected] Subject: Can't Load WSDL in Filter Set Fields Action Hi All, I'm trying to create a filter with a Set Fields action that reads its value from a Web Service. To do this I need to choose and "Load" a WSDL as shown in an example in the Remedy help within the Admin tool. When I try this I get the following error: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Failed to create internal mapping from wsdl. (ARERR 7012) ERROR: URI not found http://terraserver.microsoft.com/TerraService2.asmx?WSDL Additional Details: Server returned HTTP response code: 403 for URL: http://terraserver.microsoft.com/TerraService2.asmx?WSDL com.remedy.arsys.ws.util.ARWSException: URI not found http://terraserver.microsoft.com/TerraService2.asmx?WSDL at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:151) at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:165) at com.remedy.arsys.ws.wsdl.WsdlParser.<init>(WsdlParser.java:82) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface .java:398) at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(W sdlAdminInterface.java:198) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - I can access the URL (http://terraserver.microsoft.com/TerraService2.asmx?WSDL) from my client workstation and the Remedy server, but I can't load it within the filter I'm trying to create in the Remedy Administrator tool. I can save the file to disk, load it, create the mappings, but the filter Set Fields action still fails at runtime. On a positive note, I've been able to create a Web Service in Remedy and successfully create a Set Fields filter action that reads a value via the Web Service I created. I just can't seem to get it working with an external WSDL. Any ideas why the WSDL fails to load in the filter? Mark __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
