The settings in HKLM\Software\Remedy\AR System Administrator\JVMOptions are the same.. for example:
-Dhttp.proxySet=true -Dhttp.proxyHost=YourProxy.company.com - Dhttp.proxyPort=123456 Ensure you also set the AR.CFG file also. You will probably need to contact your network admin for that information. ALSO, ask them the question if the proxies require opening IP addresses for servers. (we only have workstation IP's configured, servers are different proxy server ;)) Robert On 9/27/07, Mark Latta <[EMAIL PROTECTED]> wrote: > > ** > > Robert, > > It looks like you had the right idea. I found the following article in > the Knowledge Base: > http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=&user=public&d=/kmspublic/KM-000000010775.htm&vg=selfhelp > > > > The problem is virtually identical. Unfortunately the solution is for AR > System Server 5.1.2 and we are using 6.03.00. I don't see a JVM Options > directory below the version folder. Not sure how to implement the > solution. Any thoughts? > > > > S O L U T I O N > ------------------------------ > > It turned out that they were connecting through a proxy server. > Proxy support is implemented by setting the following parameters: > One setting required for Admin tool: > Set SOFTWARE\\\\Remedy\\\\AR System Administrator\\\\5.1\\\\JVMOptions in > the registry to > -Dhttp.proxySet=true -Dhttp.proxyHost= -Dhttp.proxyPort= > For the Plug-In Server set ARF-Java-VM-Options in ar.conf (ar.cfg for NT) > to > -Dhttp.proxySet=true -Dhttp.proxyHost= -Dhttp.proxyPort= > > > > > > Could someone send me a registry export for > HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\AR System Administrator\6.0 > > The only requirements are: > > 1.) You are using AR System Server 6.03.00 > > 2.) You are connecting through a proxy server > > 3.) You are successfully using Web Services in a filter Set Fields action > > > > I'd like to look at the keys to see what I'm missing. > > > > Thanks, > > > > - Mark > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Robert Molenda > *Sent:* Thursday, September 27, 2007 12:58 PM > *To:* [email protected] > *Subject:* Re: Can't Load WSDL in Filter Set Fields Action > > > > Do you have a PROXY server configured for your browser? > > > > There are some web-service settings you might need to tweak… > > > > *Thanks-n-advance*; > > *HDT Platform Incident / Problem Manager & Architect* > Robert Molenda > *IT OS PA* > Tel: +1 408 503 2701 > Fax: +1 408 503 2912 > Mobile: +1 408 472 8097 > [EMAIL PROTECTED] > > Quality begins with your actions. > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Mark Latta > *Sent:* Thursday, September 27, 2007 11:47 AM > *To:* [email protected] > *Subject:* Can't Load WSDL in Filter Set Fields Action > > > > Hi All, > > > > I'm trying to create a filter with a Set Fields action that reads its > value from a Web Service. To do this I need to choose and "Load" a WSDL as > shown in an example in the Remedy help within the Admin tool. When I try > this I get the following error: > > > > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > - - - - - - - - - - - - - - - > > > > Failed to create internal mapping from wsdl. (ARERR 7012) > > > > ERROR: URI not found > http://terraserver.microsoft.com/TerraService2.asmx?WSDL > > > > Additional Details: > > Server returned HTTP response code: 403 for URL: > http://terraserver.microsoft.com/TerraService2.asmx?WSDL > > com.remedy.arsys.ws.util.ARWSException: URI not found > http://terraserver.microsoft.com/TerraService2.asmx?WSDL > > at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java > :151) > > at com.remedy.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java > :165) > > at com.remedy.arsys.ws.wsdl.WsdlParser.<init>(WsdlParser.java > :82) > > at com.remedy.arsys.ws.util.WsdlAdminInterface.parseWsdl( > WsdlAdminInterface.java:398) > > at > com.remedy.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString( > WsdlAdminInterface.java:198) > > > > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > - - - - - - - - - - - - - - - > > > > I can access the URL ( > http://terraserver.microsoft.com/TerraService2.asmx?WSDL) from my client > workstation and the Remedy server, but I can't load it within the filter I'm > trying to create in the Remedy Administrator tool. I can save the file to > disk, load it, create the mappings, but the filter Set Fields action still > fails at runtime. > > > > On a positive note, I've been able to create a Web Service in Remedy and > successfully create a Set Fields filter action that reads a value via the > Web Service I created. I just can't seem to get it working with an external > WSDL. > > > > Any ideas why the WSDL fails to load in the filter? > > > > Mark > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ __20060125_______________________This posting was submitted with > HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
