Hi, We seem to have encountered a strange problem. Incidents reported via the "Requester Console" is visible to the end user, but Incidents created by Help Desk staff in "Incident Management Console" is not.
All incidents are visible in the "Incident Management Console", so our Help Desk can resolve and assign. However, the user cannot update an incident they cannot see, thus putting more pressure on our Help Desk phone. There is no difference if I use the Requester Console via local client or web so it seems to be a problem with the link between the "Requester Console" and the "Incident Management Console". I have tried to search the KB and ARSlist with no luck. AR Server version 7.0.01 200609271856. Windows 2003 R2 MS SQL 2000 Any help is appreciated. Regards, Runar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
