Good morning, The overview console should give you the view you need.
Howard On 10/3/07, Runar Helle <[EMAIL PROTECTED]> wrote: > > ** > > Hi, > > > > We seem to have encountered a strange problem. Incidents reported via the > "Requester Console" is visible to the end user, but Incidents created by > Help Desk staff in "Incident Management Console" is not. > > > > All incidents are visible in the "Incident Management Console", so our > Help Desk can resolve and assign. However, the user cannot update an > incident they cannot see, thus putting more pressure on our Help Desk phone. > > > > There is no difference if I use the Requester Console via local client or > web so it seems to be a problem with the link between the "Requester > Console" and the "Incident Management Console". > > > > I have tried to search the KB and ARSlist with no luck. > > > > AR Server version 7.0.01 200609271856. > > Windows 2003 R2 > > MS SQL 2000 > > > > Any help is appreciated. > > > > Regards, > > Runar > > > __20060125_______________________This posting was submitted with HTML in > it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
