As I was told in my most recent CMDB training class from the instructor, "Any change to the OTB product is a bad change". Now that made me shudder... I wonder if the OTB products will eventually be locked apps? Seth
________________________________ From: Action Request System discussion list(ARSList) on behalf of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wed 10/3/2007 4:56 PM To: [email protected] Subject: Re: What is everyone doing to keeping track of created Forms/AL/Filters...ect from out of the box ones Matt's is a very good suggestion. The very big pitfall that always lurks is when an OOB workflow object becomes something(s) else due to a BMC patch or upgrade. For example, suppose you have an OOB Active Link named OOB:ActiveLink1. Using a prefix, you create your "custom" version of the object and disable the original. So now you have OOB:ActiveLink1 and, say, New:OOB:ActiveLink1. But now BMC decides OOB:ActiveLink1 will now be "enhanced" to become OOB:ActiveLink2 and OOB:ActiveLink3. In other words, to add functionality, they replaced the original AL with two (or more) new ones that are named differently. Now you have: New:OOB:ActiveLink1 OOB:ActiveLink2 OOB:ActiveLink3 When you should only have (if you had never jumped off the cliff and customized the OOB product): OOB:ActiveLink2 OOB:ActiveLink3 Now you have workflow whose names are not consistent that are likely performing duplicated and/or extraneous actions. Makes one shudder at the thought of upgrading... Norm -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, October 03, 2007 3:34 PM To: [email protected] Subject: Re: What is everyone doing to keeping track of created Forms/AL/Filters...ect from out of the box ones I am a big fan of packing lists for development processes. I would suggest that you create at least two packing lists. A) OOB objects that were replaced/changed/disabled and B) New objects that were added to the OOB Those two lists would give you a shot at being able to detect how your changes play out in the "new version". (After the install of the upgrade/patch you view those packing lists and see if any of the objects were changed during the install/upgrade. If so, then they require very close review.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
