7 days to answer a "simple" question about Server Groups. And that was a production issue right? Impacting production data? So the priority should have been at least "Severity Level = 1".
I hope we do not have any issues like that. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/4/07, Pickering, Christopher <[EMAIL PROTECTED]> wrote: > Rick, > > I firmly agree with you. You and I and a number of the arslist oldies > can identify the back line people who have been the basis of our success > for years. I offered the solution to help all of us, as it took 5 days > worth of exchanges with the front liners and their inane questions when > I pinpointed and forwarded the problem and specific documentation to > them instead of the other way around and only asked how to fix the very > specific problem and it still took 48 hours before I finally received > Gary's email with the answer. > > C _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
