All, I'm sure I'm going to have a major d'oh! moment on this one. This is on the v5 apps - which field is the status history stored in? Thats the time set to new/assigned/wip/pending/resolved/closed? I haven't had to look into this field for years. Got a user wanting a time it takes to resolve a ticket ... minus the time it was at pending. Its probably not going to be accurate at all, but what the user wants, the user gets, albeit with a warning of the potentially dubious accuracy of the data. Regards Dave Please consider the environment before printing this e-mail or its attachments. --------------------------------------------------------
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