Dave, This will be in the 'core' status history fields: 'Status.RESOLVED.TIME' etc. If you look in the database this will be held in the H tables.
-- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/8/07, Barber, Dave <[EMAIL PROTECTED]> wrote: > ** > > > All, > > I'm sure I'm going to have a major d'oh! moment on this one. > > This is on the v5 apps - which field is the status history stored in? Thats > the time set to new/assigned/wip/pending/resolved/closed? > I haven't had to look into this field for years. Got a user wanting a time > it takes to resolve a ticket ... minus the time it was at pending. Its > probably not going to be accurate at all, but what the user wants, the user > gets, albeit with a warning of the potentially dubious accuracy of the data. > > Regards > > Dave _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
