Claire, there should be an open window command that you can tweak. The nice thing about them is that you can specify what type of window you want to open, and whether you want results, details, or both displayed.
Turn on your AL logs, perform the action, and you should see which workflow you need to look at. Rick On 10/8/07, Sanford, Claire <[EMAIL PROTECTED]> wrote: > > On my old Remedy Helpdesk 4.03, when you had a chg:change window open in > "search" mode, and put in the Case ID and hit return, it would open a > new window with just the form you requested. This was accomplished > using a macro from what I can tell. CHG:CHG-ShowChange02 > > In the new Remedy Helpdesk 6.0, when you have a chg:change window open > in "search" mode, and put in the Case ID and hit return, it will open a > results list window with the form open below the list and no search > window open in the background. > > My users are complaining. They want just the form to open up in a new > modify window with the search window still open behind it. > I swear I used to know how to do this... but haven't had to do it in so > long, I have forgotten how. > > > > ARS 6.3 Patch 18 > HD 6.0 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server > > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > Phone: 713 448 6035 > [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
