Check the permissions to the cat file. The user that is used to start the AR System services must have permissions to read this file.
Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Monday, October 08, 2007 4:07 PM To: [email protected] Subject: Message not In catalog ** On our production server only users are getting Message not in catalog: Message number 623. These are actually users who do not have access to Remedy. This happens in both the User tool and MidTier. I have checked all of the other servers and the appropriate text for a 623 is displayed. I also checked the arsystem.cat file on each server and all of them are the same size, time stamp and location. I tried searching the file for the error number but it appears to be a binary file. Any thoughts on to resolve why I am not getting the text of the message returned to the end users? Thank you No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.4/1057 - Release Date: 10/8/2007 9:04 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
