That's true, Rabi. You have to have a base group (i.e. Tier 1/Triage group) defined that can be assigned pretty much anything, then build your other groups to catch as much as possible before it filters down to that group. So in essence, that's the default group - it just isn't called that.
Rick On 10/9/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > In ITSM 7, it looks like there's no way to specify a > default group for use when autoassignment fails to > find a group. > > So, if there are any gaps in autoassignment rules, > user is stuck, unless (s)he picks one manually. > > Can somebody confirm this is really how it is in 7? > That the ability to specify a default assignee group > (in "application settings") was thrown out in 7? > > TIA. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
