That's sad.
I had a catch-all rule, but people complained that
when they did manual autoassign using the button, the
group selection pop-up was always showing up, because
even if there was only one specific rule for that
situation...owing to the "default" rule.
Thanks Rick.
--- Rick Cook <[EMAIL PROTECTED]> wrote:
> That's true, Rabi. You have to have a base group
> (i.e. Tier 1/Triage group)
> defined that can be assigned pretty much anything,
> then build your other
> groups to catch as much as possible before it
> filters down to that group.
> So in essence, that's the default group - it just
> isn't called that.
>
> Rick
>
> On 10/9/07, Rabi Tripathi <[EMAIL PROTECTED]>
> wrote:
> >
> > In ITSM 7, it looks like there's no way to specify
> a
> > default group for use when autoassignment fails to
> > find a group.
> >
> > So, if there are any gaps in autoassignment rules,
> > user is stuck, unless (s)he picks one manually.
> >
> > Can somebody confirm this is really how it is in
> 7?
> > That the ability to specify a default assignee
> group
> > (in "application settings") was thrown out in 7?
> >
> > TIA.
>
>
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