What OS are you using? How do you restart the plug-in service?
Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Viswanathan Balakumar Sent: Thursday, October 18, 2007 11:11 AM To: [email protected] Subject: Attachments in WEBSERVICE Hi, We are experiencing the Plugin crash when we transfer the big attachments through web service between two Remedy 7.0 servers. How do we configure the size of the attachments that gets transferred through the Web service? Not sure any buffer limit needs to be set\any Configuration needs to be done for the attachment size in the Plugin service\properties. Any information\experience\suggestions are Highly appreciated and would be of great help. Additional Problem Description: When using web service to transfer tickets from one server to the other server with the attachment size above 0.4 MB, we are receiving "ARERR [8760] Cannot establish a network connection to the AR System Plug-In server". How ever we are able to send the attachments with size lesser than 0.4MB successfully. I could able to transfer the attachments size above 0.4MB also using the WSDL testing tools to the same web service. But this error occurs in the Remedy user tool when the submit/modify Operation in the user triggers the web service consumption. Also in today's testing, in ar user tool, we could able to transfer even 6MB after the Arplugin service is restarted, but immediately after sending this big files, even 1MB file kills the arplugin service and then ar monitor restarts it back. After Restarting the Plugin service again we can send 6MB, but only once. after that the plugin service is crashing with the 8760 error mentioning not able to connect to the plugin service. Thanks, Viswanathan __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
