Viswanathan, What's your web server? Have you monitored to check if the web server crashes at these times? If so an increase of memory of the web server may be in order.
Cheers Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Viswanathan Balakumar Sent: Thursday, October 18, 2007 11:11 AM To: [email protected] Subject: Attachments in WEBSERVICE ** Hi, We are experiencing the Plugin crash when we transfer the big attachments through web service between two Remedy 7.0 servers. How do we configure the size of the attachments that gets transferred through the Web service? Not sure any buffer limit needs to be set\any Configuration needs to be done for the attachment size in the Plugin service\properties. Any information\experience\suggestions are Highly appreciated and would be of great help. Additional Problem Description: When using web service to transfer tickets from one server to the other server with the attachment size above 0.4 MB, we are receiving “ARERR [8760] Cannot establish a network connection to the AR System Plug-In server”. How ever we are able to send the attachments with size lesser than 0.4MB successfully. I could able to transfer the attachments size above 0.4MB also using the WSDL testing tools to the same web service. But this error occurs in the Remedy user tool when the submit/modify Operation in the user triggers the web service consumption. Also in today’s testing, in ar user tool, we could able to transfer even 6MB after the Arplugin service is restarted, but immediately after sending this big files, even 1MB file kills the arplugin service and then ar monitor restarts it back. After Restarting the Plugin service again we can send 6MB, but only once. after that the plugin service is crashing with the 8760 error mentioning not able to connect to the plugin service. Thanks, Viswanathan No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.15.0/1077 - Release Date: 10/18/2007 9:54 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
