For what its worth, I had this same situation (using Remedy Help Desk 6.03 patch 20) last year after having simply increased length of Solution Details field. We then get errors when attempting to save Cases about value not falling within limits specified for a particular field (which is also, I guess, a way you can see which fields are related!).
The fields we had to change to all be same length (3000) were On HPD:HelpDesk form : zTmpSolDescription Solution Description (?Details?) On HPD:Solutions form : SolutionDescription (?Description?) Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro [EMAIL PROTECTED] Dan Fraser <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/18/2007 12:44 PM Please respond to [email protected] To [email protected] cc Subject Solution field data length ** Hello Listers, I am running ARS 6.03 Patch 21 and I need to increase the number of characters in the Description field. My question is, what is typical, (ours is currently set to 300) and I have been ask to increase it. I'm concerned about just bumping the size and how it will effect the DB. I just want to avoid the gotchas. Thanks, Dan __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
