VERY COOL! This has been driving me nuts for a while! Sad to say, Remedy Support didn't seem to know about it.
John ----- Original Message ---- From: Jarl Grøneng <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, October 18, 2007 2:26:02 AM Subject: Re: API Submitting Tickets If your on ITSM 7 you find it easier to submit into the form: HPD:IncidentInterface_Create. This will handle all the issues you encounter. -- Jarl On 10/17/07, Ben Cantatore <[EMAIL PROTECTED]> wrote: > ** > We have a vendor that does an automated task. Through an API we'd like them > to submit a helpdesk ticket as that task occurs. In preparation of setting > that up we were running through inputting the values into helpdesk. On > submit we get the error message that the Incident Number is required. I see > that HPD:INC:GIN_010_SetINCNumber-P does a push/set actions to populate this > information. HPD:HII:CreateIncident_010_SetINCNumber`! > does the same for HPD:IncidentInterface_Create. > > I'm fairly certain someone has an api submitting tickets, what's the trick > here? Do you have your API create an entry into HPD:CFG Ticket Num > Generator, then retrieve $LASTID$ and then submit? > > > Ben Cantatore > Remedy Administrator > Avon > (914) 935-2946 __20060125_______________________This > posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
