We have a vendor that does an automated task. Through an API we'd like them to submit a helpdesk ticket as that task occurs. In preparation of setting that up we were running through inputting the values into helpdesk. On submit we get the error message that the Incident Number is required. I see that HPD:INC:GIN_010_SetINCNumber-P does a push/set actions to populate this information. HPD:HII:CreateIncident_010_SetINCNumber`! does the same for HPD:IncidentInterface_Create.
I'm fairly certain someone has an api submitting tickets, what's the trick here? Do you have your API create an entry into HPD:CFG Ticket Num Generator, then retrieve $LASTID$ and then submit? Ben Cantatore Remedy Administrator Avon (914) 935-2946 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
