Hi Listers,
The fields SLA Resolution Status, SLA Breach Reason, SLA Breach Exception, Closure Product Name, Closure Product Model/Version and Closure Manufacturer are visible and scattered in the web view. These fields are not visible when we open by using BMC Remedy User. (Home Page-Incident Management console-Open an incident- Advanced functions-Advanced Search-Search Incidents by Assignment Logs) Though there is no separate web view in ARS 7, these fields are visible through web. Kindly suggest a solution to make the views identical through BMC Remedy user as well as web. (Solution other than hiding these fields) Regards, Siraj This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
