Siraj, You really should try any of these ideas out on a test/dev server first.... And maybe make sure you have a DB backup just in case.
A) One way to make two views identical to each other is to: Login to the Admin tool. Open the form in question Set the view that you want to use the UI from as the "default view" for that form. Switch to the view that you want to fix. (Note: if there are any fields that are not currently in the "broken/bad" view) Remove all fields from the view. Add all the "right" fields (all or just the fields that were originally in the view) back into the view. Then save the form. This process should reposition all of the fields to their places in the "Default View" for the form. Please note: If there are any fields not in any view that the admin tool might delete (or try to delete) those fields during this process. If you are asked if it is ok to delete the fields.. say NO. B) Another option might be to configure your midtier to not use the Web views. config.jsp ---> "General Settings" -->Prefer standard/windows views However, I do not know what that would do to other forms. It might be more problems than it is worth. C) Yet another option might also be to simply delete the web view. However, that would likely complicate upgrade/patch activity later too. I think each path has it's pros and cons... so pick wisely... (and take a backup of the form before you make the changes just in case.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/21/07, Muhammed, Siraj <[EMAIL PROTECTED]> wrote: > ** > Hi Listers, > > The fields SLA Resolution Status, SLA Breach Reason, SLA Breach Exception, > Closure Product Name, Closure Product Model/Version and Closure Manufacturer > are visible and scattered in the web view. These fields are not visible when > we open by using BMC Remedy User. (Home Page-Incident Management > console-Open an incident- Advanced functions-Advanced Search-Search Incidents > by Assignment Logs) > > > > Though there is no separate web view in ARS 7, these fields are visible > through web. > > > > Kindly suggest a solution to make the views identical through BMC Remedy > user as well as web. (Solution other than hiding these fields) > > > > Regards, > > Siraj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
