Hi, This is a defect. I had the exact same error. It appeared in patch 4 and was resolved in Patch 5 (we are still testing it....but that specific error is gone)
Regards, Emad On 10/22/07, Ray Palla <[EMAIL PROTECTED]> wrote: > > ** I've seen this bug before and a better work around is to put a filter > on the form to delete entry after all the other workflow is done... no loop > needed. ISS03154144. > > R > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Joe D'Souza > *Sent:* Monday, October 22, 2007 2:07 PM > *To:* [email protected] > *Subject:* Re: Application-Query-Delete-Entry and server crash... > > > ** A workaround in case its a bug and you cannot use the > Application-Query-Delete-Entry would be to use Application-Delete-Entry > using a AL guide. Use the AL guide to loop through the records that have to > be deleted, and pick the Entry ID of each of these records and use the > Application-Delete-Entry to delete the individual entries while the workflow > runs through that loop.. > > You may require to build a table field to have that guide run through that > loop. > > Cheers > ** > *Joe D'Souza* > > -----Original Message----- > From: Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>]On Behalf Of Carey > Matthew Black > Sent: Monday, October 22, 2007 2:20 PM > To: [email protected] > Subject: Re: Application-Query-Delete-Entry and server crash... > > > Jarl, > > For some reason I actually think this is an old bug that has returned..... > I would suggest that you push BMC a bit to see if they can find an "old bug" > related to this failure. If they can find it then they should reopen that > old bug and tack more time on it. ( IMO ) > > An old ARSList post also suggests this: > " > Thomas Bean > date: Nov 7, 2005 3:50 PM > > <snip> > > In general, these seem to be the basic rules for creating the search > qualification for this run process command: > > 1. The form name parameter does not need to be enclosed in double-quotes > unless the form name contains spaces. > 2. In the qualification, any fields in the target form need to be > referenced by their field ID enclosed in single quotes. Fields from the > current form need to be referenced by the field name enclosed by dollar > signs, enclosed by double-quotes. > 3. Parentheses can be added around qualification elements for clarity. > " > > Maybe if you update the action to use field ID's the problem could be > avoided? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On 10/22/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > > Defect SW00275269 is logged for this issue, should be fixed in patch > 5... > > > > -- > > Jarl > > <snip> > > > > > > -----Original Message----- > > > > > From: Action Request System discussion list(ARSList) > > > > > [mailto:[email protected] <[email protected]>]On Behalf Of > Jarl Grøneng > > > > > Sent: Saturday, October 20, 2007 3:22 PM > > > > > To: [email protected] > > > > > Subject: Application-Query-Delete-Entry and server crash... > > > > > > > > > > > > > > > Hi, > > > > > > > > > > We see that the server crash when running this active link: > > > > > INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow > > > > > > > > > > This does a Set Field with a $PROCESS\$ > Application-Query-Delete-Entry. > > > > > > > > > > If we change the active link to do a Run Process > > > > > @@:Application-Query-Delete-Entry, this shows up in > > > > > arerror.log: > > > > > > > > > > Failure during an attempt to perform an application command (ARERR > > > > > 4554)Application-Query-Delete-Entry "TMS:Flow" ...... > > > > > > > > > > > > > > > ARS 7.01 patch 4 > > > > > Solaris 9 > > > > > Oracle 9 > > > > > ITSM7 patch 4 > > > > > > > > > > > > > > > Running patch 2 also crash the server, but then its the notify > > > > > function that crash the server... > > > > > > > > > > -- > > > > > Jarl > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
