They were queued up in the AR System Email Messages form but were not being sent. None of the emails had any apparent errors. The mailbox we use just had an email "stuck" in it, and once we manually sent it, all the queued emails (I think it was 400 or so) went out fine and we haven't run into any problems since.
We also occasionally run into problems when email rejects come into the inbox of that mailbox. We have some rules set up to move them to different folders, but naturally they sometimes don't work. I don't know that either of those will help you, but you might try checking that if you're still having problems. Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave.ARSList Sent: Tuesday, October 23, 2007 4:03 PM To: [email protected] Subject: Re: more email problems *RESOLVED* Hi Michael, Could you share with us emails were stuck where and were there any errors on those emails? Did you correct the problem (illegal white space etc) through AR System Email Messages form? Please share your resolution as we are facing the same issue. Thank you, Dave. McManus Michael A SSgt HQ 754 ELSG/DOMH wrote: > > Odd. Looks like there was an email stuck in the outbox of the mailbox > we're using. Apparently that was causing the emails to queue up in the > email messages form? We sent it and everything seems to have returned to > normal. > > Michael A. McManus, SSgt, USAF > Remedy Developer > HQ 754 ELSG/DOMH > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew > Sent: Tuesday, October 23, 2007 3:11 PM > To: [email protected] > Subject: Re: more email problems > > ** > > I ran into a similar issue and the resolution in my case was to upgrade > the Outlook client to the 2007 version. Additionally, you need to ensure > the outlook client is not running in cached mode. > > > > Thanks, > > Andrew Baxter > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 > ELSG/DOMH > Sent: Tuesday, October 23, 2007 4:00 PM > To: [email protected] > Subject: more email problems > > > > ** > > Dear listers, > > We're having some problems today with emails backing up in the > email messages form. Occasionally we'll lose connectivity to the exchange > server and the emails start backing up. In that case, we generally > restart the email engine service once connectivity is restored and the > emails start to flow. We haven't made any configuration changes on our > end today, but for some reason, emails are backing up. We've restarted > the service several times and the emails will go out, but they start > backing up again shortly afterward. > > > > I checked the stderr and stdout logs to no avail. However, > the AR System Error Logs form is packed with entries. I have thousands of > entries with a message text of "The system cannot find the file > specified." and several with the text "The specified procedure could not > be found." I've never run into anything like this. Like I said, normally > we just restart the service and everything seems to work itself out. > Anyone seen anything like this that could assist? > > > > Win Server 2003 R2 > > SQL 2K > > ARS 5.1.2 > > > > Thanks much, > > > > Michael A. McManus, SSgt, USAF > > Remedy Developer > > HQ 754 ELSG/DOMH > > __20060125_______________________This posting was submitted with HTML in > it___ > > __20060125_______________________This posting was submitted with HTML in > it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/more-email-problems-tf4680009.html#a13373651 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
