Manjari, We have a custom built app for our help desk. We have a table like what Mike White described. What happens is folks enter a word or phrase in a description field and trigger an Active Link by pressing the enter key. The workflow retrieves matching records from a lookup description field in the table. After picking what looks right, the Active Link sets our Category, SubCategory, and Topic fields. If appropriate the workflow sets the Priority, Call Type, Support Group, our Details fields with questions if the record contains questions and fills in the Resolution if it is a standard resolution. Dave ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Thursday, October 25, 2007 6:56 AM To: [email protected] Subject: Changing the way a field works ** Hello List, I have been given a task to automate the problem description and resolution field so that once the category is selected, these fields should come up with selection choices. My dilemma is, these fields right now is a text field. How can I convert this into a selection field without changing the data that is already in the database. Should I be using active links but how can I have the text field show up all the choices? Please advise. Thanks in advance. Manjari R. Shrestha __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
